All orders are processed within 2 business days (excluding weekends and holidays) after receiving your order confirmation email. You will receive another notification when your order has shipped.
Note: During high-volume periods, processing times may be slightly longer.
Shipping charges for your order will be calculated and displayed at checkout.
Domestic Shipping (within the Republic of Ireland):
Estimated delivery time: 1–4 business days
Carrier: An Post
EU Shipping:
Estimated delivery time: 5–10 business days
Carrier: An Post
Customs, duties, and taxes are the responsibility of the customer.
We offer free shipping on orders over €45.00 in the Republic of Ireland.
We offer free shipping on orders over €65.00 within the EU.
If you selected a tracked delivery method, you’ll receive a shipping confirmation email with your tracking number once your order has been dispatched. Please allow 24–48 hours for the tracking information to update.
We are not responsible for delays caused by the shipping carrier, customs, natural events, or incorrect shipping information provided by the customer.
If your order arrives damaged, please contact us immediately at info@rustyfoxclay.com with your order number and photos of the item.
If your order is lost in transit, we will work with the carrier to resolve the issue.
We currently do not ship to P.O. Boxes / specific regions (if applicable).
If you’re unsure whether we ship to your location, please contact us before placing your order.
For questions about shipping or your order, please email us at info@rustyfoxclay.com.
